FlexIQ Return & Refund Policy

We want you to love your FlexIQ gear. If you're not completely satisfied, we're here to help.

Returns — We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. To initiate a return, email us at flexiq.support@gmail.com with your order number and reason for return.

Refunds — Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items — If you received a damaged or defective item, contact us within 7 days of delivery at flexiq.support@gmail.com with photos of the damage. We'll replace it at no charge.

Non-Returnable Items — Items that are used, damaged by the customer, returned after 30 days, gift cards, downloadable products, or personalized items are not eligible for a refund.

Return Shipping Costs — Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. In those cases, we will provide a prepaid shipping label.