Last updated: August 8, 2026

1. Introduction FlexIQ ("we," "us," or "our") operates getflexiq.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

2. Information We Collect We collect the following types of information:

• Personal identifiers: Name, email address, shipping/billing address, phone number
• Payment information: Credit card details (processed securely by Shopify Payments — we never store your full card number)
• Order information: Products purchased, order history, transaction amounts
• Device & usage data: IP address, browser type, pages visited, time spent on site (via cookies and analytics tools)

3. How We Use Your Information We use your information to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and tracking information
• Respond to customer service inquiries
• Send marketing emails (only if you opt in)
• Improve our website and product offerings
• Comply with legal obligations

4. Sharing Your Information We do not sell your personal information. We may share it with:

• Shopify — our e-commerce platform (see Shopify's Privacy Policy at shopify.com/legal/privacy)
• Shipping carriers (DHL, FedEx) — to fulfill and deliver your order
• Zendrop — our fulfillment partner, to process and ship orders
• Payment processors — Shopify Payments, to securely handle transactions
• Marketing platforms — Google, TikTok (only aggregated/anonymized data for ad performance)

5. Cookies We use cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can disable cookies in your browser settings, though some features may not function properly.

6. Your Rights Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time (via the unsubscribe link in any email)
• For California residents (CCPA): request disclosure of data we've collected or sold (we do not sell data)
• For EU/UK residents (GDPR): request data portability or lodge a complaint with your local supervisory authority

7. Data Retention We retain your personal data for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. Order records are typically retained for 7 years for tax/accounting purposes.

8. Security We use industry-standard security measures including SSL encryption to protect your data. Payment information is processed through Shopify Payments and is never stored on our servers.

9. Third-Party Links Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site constitutes acceptance of the updated policy.

11. Contact Us For any privacy-related questions or requests, contact us at: 📧 flexiq.support@gmail.com 🌐